Have Questions? We're Here to Help
Where's My Order?
Depending on the delivery option you choose during checkout, we will send you a tracking link via email and SMS once your order has shipped.
To check the status of your order, follow this link. We may also send you notifications about important updates regarding your order – just make sure you have opted in for notifications.
Alternatively, you can skip these steps and connect directly with one of our live customer service representatives below. They will handle everything for you.
There is a defect in the product I bought from your point of sale.
We never want you to experience such an unfortunate situation. However, you must return an expired product to the point of sale where you purchased it.
As Sushi Rolly, it's good for you to know that we always produce fresh products daily and deliver them to all our points of sale.
However, points of sale are responsible for monitoring important issues such as the expiry dates of the products they sell.
Nevertheless, if you have experienced such a situation and the point of sale is not assisting you, please contact us immediately. We want you to know that we are fully on your side in this matter.
How Do I Participate in Your Sushi Workshop?
Great, we are delighted to hear that. To join our completely free sushi-making and product information workshops held periodically across Turkey, and to learn the participation dates, you can Tap HERE.
Where are your products manufactured?
The manufacturing materials for all our products come from our headquarters in Japan. Our sales in Turkey are produced in our Turkish manufacturing facilities under fully hygienic conditions and are open to inspection by all our consumers.
I'm in Istanbul, how can I get it delivered immediately?
We will deliver to all districts of Istanbul immediately if you choose 1-hour delivery on the payment page.
+90 850 241 92 52
Live Customer Service
Hours of Operation: 10:00 - 17:00
Live Support
You can get 24/7 Live Support by clicking on the CHAT Button at the bottom right of our site.
Dealership Opportunities
For Professional Business Partnership Opportunities, please fill out the application form by CLICKING HERE.
Discover Our Experience Points
If you prefer not to order online, you can experience our products by visiting our points of sale and Sushi Rolly Experience Points.
Japan
5 Chome-5-2 Tenjinbashi, Kita Ward, Osaka, 530-0041, Japan
Turkey
Fenerbahçe Mahallesi Bağdat Caddesi No:138 Kadıköy Istanbul, Turkey
United Kingdom
321-323 High Road, Chadwell Heath, Essex RM6 6AX United Kingdom